Frequently-Asked Questions

General

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Design

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Fabric Qualities

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Purchase

 

File submission

How do I submit my file?

  • To submit your file, go to the Create/Submit Design tab, located within the “Create” dropdown menu on the WOVNS homepage.

What is the minimum amount of yardage I can order?

What is the cost per yard?

  • Divan is $45 / yard; Talma is $48 / per yard ( plus shipping ).

 

Weaving Lead times

What is the lead time for weaving and receiving my order once I have submitted my file?

  • Domestic orders are ready to ship within 7-10 business days.
  • International orders are ready to ship within 3 weeks, unless UPS Worldwide Expedited is selected as the shipping option.
    If using UPS Worldwide Expedited, orders ready to ship in 7-10 business days.
  • Please note, WOVNS offers on-demand access to large-scale industrial manufacturing, and weaving lead times can vary. The timing is dependent on production cycles as well as if technical issues arise with your design and / or design file. For this reason, we can not guarantee lead times, nor can we accept responsibility for delays. Please plan time sensitive projects well in advance.
  • Shipping times are dependent on the shipping option and the delivery location you have selected. Shipping options and lead times are listed in the following section.

My project is under a tight deadline. Can you expedite processing?

  • No. Unfortunately, we can not expedite processing of your file. Please plan your WOVNS projects well in advance of when you need the yardage. You are welcome to contact us to receive an update on your file’s status.

 

Shipping

What shipping options do you offer?

  • Domestic Orders (within the United States):
    • Yardage orders: we offer UPS Ground (7-10 business days) and UPS Second Day AirĀ® (3 days).
    • Swatch blankets orders: we offer USPS Standard (3-5 business days), UPS Ground (7-10 business days) and UPS Second Day AirĀ® (3 days).
    • Sample orders: we offer free shipping.
  • International Orders (to Canada and Mexico):
    • All orders: we offer USPS International (6-10 business days), USPS Standard (3-5 business days), and UPS Worldwide Expedited SM (3 business days) .
    • Please note, you will be responsible for any customs charges incurred when the package enters your country.
  • International Orders (World-wide):
    • All orders: we offer USPS International (6-10 business days) and UPS Worldwide Expedited SM (3-7 business days) .
    • Please note, you will be responsible for any customs charges incurred when the package enters your country.

What are the anticipated shipping charges?

  • The shipping cost is determined by the amount of yardage that you are ordering and the location the fabric is being shipped to. To estimate the shipping, you can run a “test” by visiting the WOVNS Shop drop-down, selecting a fabric, yardage quantity, and entering in your zip code at checkout. You will then be shown the shipping charges to expect.